FAQ’s

WHAT IS COS BOX?

Cos Box is a bimonthly beauty subscription service. We deliver a minimum of 4 full sized beauty products to your door every other month. Each product included within our service is carefully selected to suit the needs of women of colour. 

HOW MUCH DOES COS BOX COST?

Bimonthly Plan- £25.00 every other month (Free delivery)

Yearly Plan – £140.00 for the whole year (Free delivery)

DO I HAVE TO ORDER MY COS BOX EVERY MONTH?

Bimonthly Plan – Your Cos Box subscription will be automatically renewed every other month.

Yearly Plan – Your Cos Box yearly plan will also be automatically renewed yearly.  

WHEN WILL MY COS BOX BE DISPATCHED?

Your Cos Box will be dispatched by the 14thof the month. 

WHEN DO I GET BILLED?

You will be billed on the day you order your box and subsequent payments will be taken on the 1st of every other month.  

DO YOU SHIP OUTSIDE THE UK AND IRELAND? 

Currently we only ship to the UK and Ireland.

WHAT HAPPENS IF BOXES ARE SOLD OUT? 

Cos Box Subscriptions are subject to availability; if our boxes are sold out you will be unable to subscribe until boxes become available again. Subscribe to our mailing list below to find out when boxes become available. 

CAN I RETURN MY COS BOX?

Cancellations and refunds are subject to you returning your box in a fully resalable condition and original packaging must be perfectly intact.

Once goods have been opened or used your purchase cannot be refunded. 

CAN I CANCEL MY COS BOX SUBSCRIPTION?

Yes, if you would like to cancel your subscription please log into your account and follow the cancellation instructions. 

If you wish to opt out of the renewal you must cancel your subscription before the billing date.

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